Exciting new opportunities have emerged for virtual check-in services. CMS is now stating there are coverage and reimbursement opportunities for providers that render, document, and bill for the virtual check-in services. There are some specific communication technology requirements that organizations will need to implement prior to claims submission. These new codes reflect the key role non-verbal communication technology plays in care coordination between consulting and treating physicians, according to the AMA.nnThe new codes are:nnHCPCS Code G2012 – Virtual Check-InnA physician or other qualified health care professional conducts a virtual check-in, lasting five to 10 minutes, for an established patient using a telephone or other telecommunication device to determine whether an office visit or other service is needed. The service may be provided when a related evaluation and management (E/M) service has not been provided in the previous seven days and it may not lead to an E/M service within the next 24 hours or soonest available appointment.nnHCPCS Code G2010 – Remote Evaluation of recorded video and/or images submitted by an established patientnPhysicians or other qualified practitioners review photos or video information submitted by the patient to determine if a visit is required. The service may be provided to an established patient when a related evaluation and management (E/M) service has not been provided in the previous seven days and may not lead to an E/M service within the next 24 hours or soonest available appointment.
