Delana brings 25+ years of end-to-end revenue cycle experience. She has a track record of optimizing operations in healthcare practices, managing a claims division with data analytics for a health plan processing over 75 million claims annually, resolving a $47 million variance issue, and initiating enterprise-wide projects. Additionally, Ms. Williams is a certified professional coder and educator, and she has established a coding mentorship network and denials management initiatives, making her a valued hybrid model in revenue cycle operations with a focus on communication and collaboration.